Communication
How to communicate to your customers through the app.
Communication overview
The Communication page in the admin space has three tabs:
- General communication — message on the member Info page
- Send notification — push notifications to members or groups
- Newsletters — rich HTML newsletters
Open Communication from the admin navigation:
- Desktop/tablet: side menu → Communication
- Mobile: More menu (⋯) → Communication
For daily workout programming and session descriptions, use the separate Programming → page.
General communication
The Sessy member app has an Info page that shows the latest message to all members. Use this for updates, general visit information, and similar announcements.
To add or change the message on the Info page:
- Select an icon that fits the message content
- Enter a subject
- Enter the body of your message
- To notify all members about the change, leave the checkmark selected. To update without notifying, select the cross icon
- Click Save to confirm (or Cancel to discard)
Send notification
Sessy lets you send notifications to the member app. A notification can be sent to all members (Everyone) or to a subgroup:
- With session today: members with a session later today
- With session tomorrow: members registered for a session tomorrow
- With session this week: members registered for a session later this week
- With session next week: members registered for a session next week
- Specific member: search and select one or more members
- Linked to employee: notify all members linked to a specific employee
To send a notification:
- Enter the subject (optional)
- Enter the message
- Select the member or group
- Click Send
Click Reset to clear the form and start again.
Newsletters
Create and publish rich newsletters to keep members informed. Newsletters appear in the member app and trigger push notifications to opted-in members. For full details, see Newsletters →